Comment to Private Message:
Move Buyers From Comments to DMs

When someone comments a keyword on your post, Zoe checks every 10 minutes, writes a short public reply and a private message with the details you set, such as your link. You see both, approve them, and Zoe sends the private message, posts the public reply and marks the comment done in your inbox. From there, the conversation continues in your inbox or moves to a WhatsApp agent through your WhatsApp link.

• A short public reply so others see you respond.
• A private message with prices, links, brochures or booking options from your facts.
• Follow-up in your ZocialOne inbox, or with a WhatsApp agent.
• Comments marked done in your inbox, so your team sees who expressed interest.

1. 1Pick triggers: link, send and details by default, or your own keywords such as "price" and "available?"
2. 2Add your link: Zoe drafts the private message from it and your facts.
3. 3Choose accounts: Instagram and Facebook by default; LinkedIn too if you want.
4. 4Turn it on, and approve each batch of private messages and replies before they are sent.
5. 5Follow up: conversations appear in your unified inbox, where your team takes over.

Comment: "Is this good for oily skin? send details"

Public reply: "Great question, Meera! Sent you the details."

Private message: "Our Clear Balance gel is made for oily and combination skin. It is ₹549 for 50 ml. Here is the link with a first-order offer. Want help choosing a routine?"

Both go out once the owner approves them. If Meera asks about a skin condition, a team member answers her in the inbox.

• Buyers get answers fast, while interest is high.
• Pricing stays out of public threads where competitors can watch.
• Private chats convert better than public replies.
• Your team receives warm leads instead of cold comments.

Retail and D2C sellers, real estate developers, education brands, clinics and any business running engagement-driven ads.

Keep the private message helpful, not pushy. Include one clear next step. Review conversations weekly to improve answers. For instant replies with no approval and no credits, use an inbox automation in the ZocialOne app.

• Sending private messages to people who only left a compliment.
• Long messages with too many links.
• Forgetting to update prices in your facts.

• Comment keyword reply, New message helper and WhatsApp agents.

Many buyers prefer to ask questions privately before purchasing, especially about prices, sizes, availability and payment options. Public threads are also visible to competitors. Moving interested commenters into private messages respects that preference and puts the conversation where it can become a sale, booking or inquiry.

1. 1Write down the five questions people ask most in your comments.
2. 2Add accurate answers and your link to your facts.
3. 3Approve the first public replies and private messages.
4. 4Start with your next campaign post.
5. 5Review conversations weekly and refine the message.

Track how many comments became private conversations, how many conversations became leads or bookings, and the average time to first reply. Those three numbers show whether comments are turning into revenue.

Before: public questions answered late or not at all, with pricing exposed to everyone. After: a quick public acknowledgment and a helpful private message that moves the buyer forward.

Choose your next campaign post and ask people to comment LINK. Add your link, turn the recipe on and approve the first batch. Review results after a week before adding more keywords.