Comment Keyword Reply:
Fast Answers When People Comment a Keyword

You set the keywords and the facts Zoe should use, such as your price list. When a comment contains a keyword, Zoe's Community manager writes a warm public reply in your voice and a private message with the details. You see the replies, approve them, and Zoe posts each reply, sends each private message and marks the comments done in your ZocialOne inbox.

• Fast reply drafts for keyword comments, checked every 10 minutes.
• A public reply and a private message for each comment.
• Natural, varied wording so replies do not look robotic.
• Comments marked done in your inbox once answered.
• Private message follow-up in the same step, with no second recipe needed.

1. 1Choose keywords: price, cost, how much, rate and details by default, or PRICE, LINK, MENU, DEMO, BOOK and your own. You can also list words to leave out.
2. 2Add your facts: prices, links and details Zoe should use in replies.
3. 3Choose accounts: Instagram and Facebook by default; LinkedIn too if you want.
4. 4Approve replies: Zoe drafts them in your voice, and they are sent once you approve.
5. 5Review results: see how many comments became conversations.

Post: "Comment SITE to get the brochure and book a visit."

Comment: "SITE"

Public reply: "Thanks, Arjun! Check your messages for the brochure."

Private message: brochure link, price range from your facts and your WhatsApp link to book a site visit.

Both go out once you approve the batch.

Brands running engagement campaigns, sellers who get many price questions and businesses advertising on Instagram and Facebook.

Use one clear keyword per campaign post. Keep public replies short and move details to private messages. Make sure your answers come from accurate, current facts. For instant replies with no approval and no credits, use an inbox automation in the ZocialOne app.

• Too many keywords that confuse people.
• Identical replies that look like spam.
• Answering sensitive questions publicly.

• Comment to private message, WhatsApp agents and Reply to every comment.

Asking people to comment a keyword lowers the effort to show interest. Commenting one word is easier than sending a message, and each comment can also signal to the platform that the post is engaging. With fast replies, the person gets what they asked for while their interest is highest. For businesses whose buyers prefer to ask before they buy, keyword replies remove friction from the first step.

1. 1Pick one campaign post and one keyword.
2. 2Add the information to send to your facts.
3. 3Mention the keyword clearly in the caption and on the visual.
4. 4Approve the first batch of replies and private messages.
5. 5Track replies, messages and conversions for the first week.

Before: dozens of "price?" comments sit unanswered for hours. After: every keyword comment gets a reply and a private follow-up as soon as you approve.

Put the keyword in large text on the visual and repeat it in the first line of the caption. Tell people exactly what they will get, such as "Comment MENU and we will send this weekend's specials." Keep the offer specific and valuable. Then let the recipe draft every reply, even if hundreds of people comment.

Keyword prompts in ad captions turn paid reach into measurable conversations, since every keyword comment is a tracked sign of interest. Zoe can also run the ads themselves on Meta, Google, LinkedIn, X and ChatGPT.