New Message Helper:
Fast, Accurate Replies to Every New Message

When a new message with one of your keywords arrives in your unified inbox, Zoe's Community manager reads it, works out what the person wants and writes a warm reply from your facts. You get a notification: "3 messages asked about price. Your replies are ready to copy." You copy each reply and send it. Zoe does not send message replies itself.

• Ready replies to common questions.
• A notification when replies are ready.
• Replies in your brand voice, from your facts.
• Messages Zoe has no facts for stay with you, to answer yourself.

1. 1Add your facts: timings, prices, services, locations, policies and links.
2. 2Set the keywords: price, cost, how much and available by default, or turn on Any message.
3. 3Messages arrive: Zoe writes the replies.
4. 4Copy and send: you send each reply, and handle anything complex or sensitive yourself.
5. 5Improve: add facts for questions Zoe could not answer.

With Any message turned on, the helper handles messages like these:

Businesses with many incoming DMs, brands running ads that drive messages, and multi-location groups with a high message volume.

Start with price questions, then turn on Any message once you trust the replies. Keep facts updated. Note the questions Zoe could not answer and add those facts each week.

• Sending AI-written answers to refund or legal questions without checking them.
• Outdated facts causing wrong answers.
• No human follow-up on complex chats.

• Comment to private message, Reply to every comment and WhatsApp agents.

Many customers message several businesses at the same time and choose whoever replies first with a clear answer. A reply in minutes rather than hours can be the difference between a booking and a lost customer, especially for services like salons, clinics, restaurants and coaching where people want to decide quickly.

The helper is only as good as the facts it uses. A strong facts library includes timings for each day and holidays, prices or price ranges, services and packages, locations with landmarks and parking notes, delivery areas, booking links, payment options, refund and cancellation policies and frequently asked questions. Update it whenever anything changes. Each week, look at the questions Zoe could not answer, because they show exactly which facts are missing.

1. 1Read your 50 most recent customer messages and group them by topic.
2. 2Add facts for the top ten topics.
3. 3Start with the default price keywords.
4. 4Add keywords for your next most common topics after a week.
5. 5Turn on Any message once the replies need few edits.

Before: messages pile up during busy hours, and simple questions wait until evening. After: routine replies are written for you within minutes, and you only type the answers that need you.

A parent messages at 9 pm: "Is there a weekend batch for class 9 maths? Fees?" Within minutes, the helper writes a reply with weekend batch timings, the fee range from the institute's facts and an offer of a free demo class on Saturday. The admin copies it, sends it, and the parent books. A second parent asks about a refund for a dropped course; the admin handles that one personally.

The helper covers messages from Instagram and Facebook, using the same facts everywhere for consistent answers.