WhatsApp Product Catalog Bot:
Help Customers Browse and Buy in Chat

• Shows products by category, price range or occasion.
• Shares photos, prices, sizes and availability.
• Answers product questions from your facts.
• Recommends alternatives when something is out of stock.
• Shares a checkout link or collects an order for your team.
• Hands custom requests to a person.

1. 1Describe it: "Make a WhatsApp agent that helps customers browse our sarees and order."
2. 2Zoe's team builds it using your catalog and product facts.
3. 3Test it as a shopper.
4. 4Approve once.

Customer: "Show me silk sarees under 10k for a wedding"

Agent: "Here are five Kanchipuram-style silk sarees under ₹10,000 perfect for weddings." (photos with prices)

Customer: "Second one in green?"

Agent: "Yes, it is available in emerald green. Shall I share the order link, or would you like to see it on a video call with our team?"

1. 1Upload products with clear photos, prices and key details.
2. 2Group products into categories customers understand.
3. 3Add size guides, delivery timelines and return policies.
4. 4Choose checkout method: link, payment link or order collection.
5. 5Decide which requests go to a person, such as custom orders.

Lead with three to five options, not your whole catalog. Use real photos. Mention delivery dates for festivals and weddings. Offer a video call for high-value items.

• Catalog conversations started.
• Products viewed per conversation.
• Orders or checkout clicks.
• Average order value through WhatsApp.

• Sending 30 photos at once.
• Outdated prices or stock.
• No clear next step to buy.

Zoe makes product posts and Reels with a "Shop on WhatsApp" link, and can boost the best ones as click-to-WhatsApp ads once you approve the budget. Selling on Amazon or Flipkart too? Zoe works in those seller accounts as well. See Zoe for e-commerce sellers.

Many Indian shoppers want reassurance before buying: is the color accurate, will it arrive before the wedding, can I exchange the size? Chat answers those questions personally and quickly, which is why so many sellers already take orders on WhatsApp manually. A catalog agent keeps that personal feel while it handles dozens of chats at once, so you grow without hiring more staff for chat.

• Bakery: customers ask for eggless cakes under ₹1,500 for Sunday; the agent shows options and collects the order and message on the cake.
• Jewelry: customers ask for light-weight gold earrings; the agent shares designs and weight ranges, and books a store visit or video call.
• Electronics: customers compare two phones; the agent shares key differences and current offers.

Upload your top 30 products first, test a few shopping conversations and approve. Add more products once you see what customers ask for most.

Update stock and prices weekly and before festivals, and remove sold-out items so the agent never recommends them.