BWhatsApp agents

Multilingual WhatsApp Chatbot: Reply in Your Customer's Language

Customers trust businesses that speak their language. Your WhatsApp agent replies in Hindi, Telugu, Tamil, Hinglish, English and more, in the language each customer writes in. You add your facts once.

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Your customer’s WhatsApp

9:415G
VCVidya Coaching CentreB

Test chat. Nothing is sent on WhatsApp and no credits are used.

WhatsApp agent

Coaching front desk

Tested · waiting for your yes
Starts whenSomeone messages your WhatsApp numberIn any language you serve

What it does

  1. 1Notices the language of each messageTelugu script, Tenglish or English
  2. 2Replies in that language and script
  3. 3Switches when the customer switches
  4. 4Keeps fees, times and links exactThe same facts in every language

Languages it replies in

TeluguTenglishEnglishHindi

Hand-off

Questions it cannot answer, or money, legal or a complaintTo staff who speak the language, where you set that up.

Approve once. After that it replies by itself, with exactly these messages. Any change asks you again.

Zoe’s team on languages

Support in the language your customers think in

Same language back

Every customer hears their own language

One parent writes in Hindi, a student in Hinglish, another in English. The agent replies in the language and script each one used, and switches when they switch.

  • Notices the language
  • Native script or English letters
  • Switches with them
Community manager

Community manager

Answers comments and messages

On it
Community manager

Community manager replied in three languages today

Hindi

क्या रविवार को खुला है?

हाँ, रविवार को सुबह 10 से 2 बजे तक खुला है।

Hinglish

Fees kitni hai?

Fees ₹18,000 se shuru hoti hai. Demo class free hai.

English

Is Sunday open?

Yes, Sunday 10 AM to 2 PM.

Same facts in every reply
One set of facts

Write your facts once, not once per language

The agent uses the same facts in every language. Its fixed messages are written in each language when Zoe builds it, with fees, times and links kept exactly.

  • Facts added once
  • Numbers kept exact
  • Approved wording per language
Copywriter

Copywriter

Writes captions in your voice

On it
Copywriter

Copywriter wrote the hand-off line in your languages

  • EnglishSomeone from our team will reply here shortly.
  • Hindiहमारी टीम से कोई जल्द ही यहाँ जवाब देगा।
  • TenglishMaa team nundi okaru twaraga ikkada reply chestaru.
Written when Zoe builds it
Beyond the metros

Win trust in every town you serve

Many customers in smaller towns prefer to type in their own language. Language-matched replies feel local, and hand-offs can go to staff who speak it.

  • Tier 2 and 3 towns
  • Staff who speak it
  • Trust from the first reply
Leads manager

Leads manager

Finds your leads, drafts each follow-up

On it
Leads manager

Leads manager routes hand-offs by language

  • Telugu and Tenglish chatsLakshmi
  • Hindi and Hinglish chatsRohit
  • English chatsAnyone free
Hand-off · to the right person
What it handles

Built for how India types

Native scripts, English letters and everything in between.

Major Indian languages

Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati and Punjabi.

Hinglish and Tenglish

Understands Indian languages typed in English letters, as people really write.

Switches mid-chat

A customer changes language and the agent follows them.

Exact words per language

Sensitive answers use your approved wording in each language.

The right staff member

Hand-offs can go to staff who speak the customer’s language.

Beyond metro cities

Replies that feel local build trust in smaller towns.

The guide

Multilingual WhatsApp chatbot: the complete guide

Languages covered, how it works, testing in each language and the mistakes to avoid.

What the Multilingual Agent Does

  • Detects the language a customer writes in.
  • Replies in the same language or a language you choose.
  • Understands mixed-language messages such as Hinglish and Tanglish.
  • Keeps your business facts consistent across languages.
  • Uses your exact approved wording for sensitive answers in each language.
  • Hands conversations to staff who speak the customer's language, where you set that up.

Serve every customer in their own language

Start the free trial, choose your languages and describe your agent to Zoe.

Start Free TrialBook a Demo

7-day free trial · No card needed · 600 Zoe credits

Brand guardianResearcherCompetitor analystStrategistCreative directorCopywriterZoe and the team are ready
FAQ

Questions about WhatsApp agents

Does it understand transliterated messages like Telugu in English letters?

Yes. It handles native scripts, transliteration and mixed-language messages.

Can I limit the languages it uses?

Yes. Choose the languages you support and a default.

Are prices and policies consistent across languages?

Yes. All languages use the same facts, and you can lock exact wording.

Can it hand chats to Tamil-speaking staff?

Yes. Assign staff by language, and Tamil chats go to the people who speak Tamil.

Is multilingual support extra?

No. It is part of WhatsApp agents in every plan.