WhatsApp FAQ Bot: Answer Common Questions 24/7 From Your Facts
Stop answering the same ten questions all day. Your WhatsApp agent answers timings, prices, locations and policies from your own facts, around the clock. Anything it does not know goes to your team.
Hi! On Sundays we are open 7 AM to 12 PM. Yes, there is free two-wheeler parking in front and car parking in the basement. Want to book a free trial session?
21:14
how much for 3 months
21:15
The 3-month plan is ₹7,500 and includes a free fitness assessment. Shall I book your trial this week?
21:15
Book a free trialAsk something else
can i get refund if i stop going
21:16
Fees are refundable within 7 days of joining. After 7 days, you can pause your plan for up to 30 days once.
21:16
Test chat. Nothing is sent on WhatsApp and no credits are used.
WhatsApp agent
Gym front desk
Tested · waiting for your yes
Starts whenSomeone messages your WhatsApp number
What it does
1Reads the questionTypos, short forms and mixed languages
2Answers from your factsPlans, timings, address, trainers, facilities
3Uses your exact words where you lock themRefunds and plan prices, word for word
4Asks again when a message is unclear
Facts it answers from
Plans and pricesTimings by dayAddress and parkingTrainersRefund policy, exact words
Hand-off
Anything not in your facts, or health, money, legal, safety or a complaintTo your shared inbox. You hear in Zoe and by email.
Approve once. After that it replies by itself, with exactly these messages. Any change asks you again.
Zoe’s team on FAQs
Answers your customers trust, any time
Everyday questions
The same ten questions, answered in seconds
Timings, prices, location, parking and policies, asked a hundred different ways. The agent reads typos and short forms and answers from your facts, day or night.
Any hour
Typos and short forms
Asks when unclear
Community manager
Answers comments and messages
On it
Community manageranswered three questions from tonight’s chats
timngs sunday??Sun 7 AM to 12 PM
parking hai?Free, two-wheeler and car
3 month fees kitna₹7,500 with assessment
Answered from your facts
Tested with messy messages
“bro timings on sunday?”
Community manager
Answers comments and messages
On it
Community manageranswered three questions from tonight’s chats
timngs sunday??Sun 7 AM to 12 PM
parking hai?Free, two-wheeler and car
3 month fees kitna₹7,500 with assessment
Answered from your facts
Your exact words
Locked wording where it matters
Everyday answers sound natural and follow the question. Refund terms, prices and policy answers can be locked, so the agent repeats them word for word.
Natural answers
Locked wording
Policies word for word
Copywriter
Writes captions in your voice
On it
Copywriterset up two kinds of answers
Natural, from your facts
“Yes, we have three trainers on the floor every evening from 6 to 9 PM.”
Your exact words, locked
“Fees are refundable within 7 days of joining. After 7 days, you can pause your plan for up to 30 days once.”
Approved once · any change asks again
Refund answer locked
Repeated word for word
Copywriter
Writes captions in your voice
On it
Copywriterset up two kinds of answers
Natural, from your facts
“Yes, we have three trainers on the floor every evening from 6 to 9 PM.”
Your exact words, locked
“Fees are refundable within 7 days of joining. After 7 days, you can pause your plan for up to 30 days once.”
Approved once · any change asks again
Knows its limits
No guesses, only your facts
When a question is not in your facts, or it is about health, money, legal, safety or a complaint, the chat comes to your team instead of a guess.
Sensitive topics to you
Shared inbox
Zoe and email
Quality lead
Checks facts, brand and quality
On it
Quality leadhanded a health question to your team
Can I train with a knee injury?
Good question for our trainers. Someone from our team will reply here shortly.
Handed to you · Shared inbox
You hear at once
In Zoe and by email
Quality lead
Checks facts, brand and quality
On it
Quality leadhanded a health question to your team
Can I train with a knee injury?
Good question for our trainers. Someone from our team will reply here shortly.
Handed to you · Shared inbox
Who uses it
Answers for every kind of business
Any business that gets the same questions every day.
Gyms and studios
Plans, timings, trainers and parking, answered before the trial session.
Clinics
Timings, fees and directions. Medical questions always go to your team.
Coaching institutes
Batches, fees and demo classes, for students and parents.
Shops and D2C brands
Delivery areas, return terms and sizes, in your exact words.
Real estate
Location, sizes and amenities, with site visits handed to your team.
Restaurants and cafes
Menu, timings, parking and delivery, while your staff serves guests.
The guide
WhatsApp FAQ bot: the complete guide
What it does, how answers work, setup, the questions to cover and the mistakes to avoid.
What the FAQ Agent Does
Understands questions written naturally, with typos, short forms and mixed languages.
Answers from your facts: timings, prices, services, locations, policies and links.
Uses your exact words for answers that must never change, such as refund terms.
Asks a clarifying question when a message is unclear.
Hands the conversation to a person when it does not know or the topic is sensitive.
Answers From Your Facts, or Your Exact Words
You choose how each answer works. For everyday information, the agent answers naturally from your facts and fits the wording to the question. For legal, medical, pricing or policy answers, you lock the exact wording and the agent repeats it word for word. Chats stay natural, and what matters never changes.
How It Works
Step 1: Describe it
"Make a WhatsApp agent that answers questions about our gym's plans, timings and trainers."
Step 2: Add your facts
Upload or paste your details: plans and prices, timings by day, address and landmarks, trainers, facilities, policies.
Step 3: Zoe's team builds it
The conversation designer maps common questions, the copywriter matches your tone, the WhatsApp rules checker reviews templates and the tester runs real-style questions.
Step 4: Try it and approve once
Ask the questions your customers ask. Approve when every answer is right.
Example Conversation
Customer: "bro timings on sunday? and is there parking"
Agent: "Hi! On Sundays we are open 7 AM to 12 PM. Yes, there is free two-wheeler parking in front and car parking in the basement. Want to book a free trial session?"
Customer: "how much for 3 months"
Agent: "The 3-month plan is ₹7,500 and includes a free fitness assessment. Shall I book your trial this week?"
The Questions Every Business Should Cover
Category
Example questions
Timings
"Open today?" "Till what time?" "Holiday hours?"
Location
"Where exactly?" "Any landmark?" "Parking?"
Pricing
"How much?" "Any offers?" "EMI available?"
Services
"Do you do X?" "Which brands?" "Veg options?"
Booking
"How do I book?" "Walk-ins allowed?"
Policies
"Refund?" "Cancellation?" "Exchange?"
Delivery
"Do you deliver to my area?" "Delivery charges?"
Industries That Benefit Most
Restaurants, clinics, salons, gyms, coaching institutes, retail stores, real estate projects, hotels and service businesses all get the same questions again and again. Multi-location brands gain even more, because the agent answers with the right details for each branch.
Setup Checklist
1Collect your last 100 customer messages and list the top 20 questions.
2Write clear, current answers for each.
3Mark answers that must use exact wording.
4Add branch-specific details if you have several locations.
5Choose who receives handed-off conversations.
6Test with colleagues who did not write the facts.
Keeping Answers Accurate
The agent is only as accurate as your facts. Update them whenever prices, timings or policies change, especially before festivals and holidays. Review handed-off conversations weekly; they reveal questions you have not covered yet. Each new fact makes the agent more useful.
Metrics to Track
Share of conversations answered without a person.
Average first response time.
Top unanswered questions each week.
Conversations that lead to a booking, visit or purchase.
Common Mistakes to Avoid
Uploading outdated menus or price lists.
Writing answers in long paragraphs that are hard to read on a phone.
Locking exact wording for everything, which makes chats feel robotic.
Forgetting a clear next step, such as booking or visiting.
Answer every customer in seconds. Build your FAQ agent free.
