UNIFIED INBOX MANAGER

Never miss a lead in your DMs

Comments, DMs and reviews from Instagram, Facebook, LinkedIn and Google Business in one inbox. Automations reply to comments and send DMs for you, and Zoe drafts your review replies for you to send.

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Inbox

Filter by Status
Filter by Sentiment
Filter by Labels
Conversations21 Active
Manish Malhotra

Manish Malhotra

Connected to trendspace
facebook · message
13 Jan at 8:02 PM
Manish Malhotra
Hi, I placed an order on your website yesterday (Order #TS-8942) but didn't receive any tracking details or confirmation email. Can you please check?
8:02 PM
Hi Manish! Let me pull up your order details right away. Could you share the email address associated with the purchase?
8:03 PM
Manish Malhotra
Yes, it's manish.m@gmail.com. I paid via UPI.
8:06 PM
Perfect, checking this now. It looks like the payment was confirmed and your package is ready to ship. I will generate your tracking link now!
9:02 PM
Replying from: facebook trendspace
Send
Manish Malhotra

Manish Malhotra

Platform ID: manishmalhotra
First Name:ManishLast Name:Malhotra
Sentiment
😡NegativeAuto
Labels
ComplaintBilling IssueAuto
Status
Important
Inbox automations

Replies go out while you work

Set up an automation once. Every matching comment and message gets a reply, and Zoe drafts your review replies for you to send.

Price?
Sent you the details in DM 💬
DM: Hi Priya! Here is our Diwali price list. Tap to order.
Replied & DM Sent
Reply to comments

Every comment gets a reply, and a DM

Someone comments "price?" on your Reel. The automation replies in public and sends them the price list in a DM. Works on Instagram and Facebook. On LinkedIn it replies in public, because LinkedIn does not allow DMs.

Are you open on Sunday?
Yes! We are open 11 am to 11 pm, all week. Want to book a table?
Auto-replied11:04 pm
Answer messages

Common questions answered in DMs

Timings, prices, bookings and delivery questions in Instagram and Facebook messages get an answer in your brand voice, even at 11 pm.

Anita S.★★★★★

Loved the Weekend Thali! Staff were so warm.

Zoe drafted

Thank you, Anita! So glad you enjoyed it. See you soon!

SendEditWaiting for you
Reply to reviews

Zoe drafts review replies, you send

Zoe writes a reply to every Google review in your voice, learning from how you have replied before. Nothing goes out until you send it. Send several at once from Waiting for you.

1

Pick what it should do

Reply to comments, answer messages or reply to reviews.

2

Pick the accounts and posts

Choose one or many accounts, and a few posts or every post.

3

Choose how it replies

Use Zoe's suggestions in one of five tones, or write your own replies.

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One inbox

Every comment, DM and review in one place.

Stop switching apps to reply to customers. Zoe sorts every conversation so you know what to answer first.

One inbox for 4 platforms

Instagram and Facebook comments, mentions and DMs, LinkedIn comments and mentions, and Google Business reviews, all in one place.

Mood labels

Zoe marks every comment, message and review as Positive, Neutral or Negative, so you can reach unhappy customers first.

Topic labels

Conversations are labelled as they arrive, like Lead, Complaint or Product question, so you can filter to what needs you.

Status for every conversation

Mark conversations Important, Follow up, Responded or Resolved, and filter down to what needs your attention.

Comparison Table

How ZocialOne compares.

See how managing your community and sales queries in ZocialOne compares to standard scheduling suites or manual tab-switching.

Workflow Feature
ZocialOne Unified Inbox
Traditional Suites
Manual Management
Multi-Channel Coverage
Facebook Messenger & comments, Instagram DMs & comments, LinkedIn comments & mentions, and Google Business reviews in one page.
Limited DM coverage (typically only Facebook pages and simple Instagram feeds).
Hopping between 4 mobile apps and browser tabs to check and reply.
Sentiment Sorting
AI instantly flags Positive, Neutral, or Negative sentiment, highlighting urgent complaints automatically.
No sentiment tracking or auto-tagging options.
Requires manually scanning hundreds of messages to find angry clients.
Auto Intent Classification
Directly detects buyer intent, tagging threads with labels (Lead, Complaint, Billing, Product Inquiry) in real-time.
Manual custom tags only (no automated text classification).
No classification or tags; all comments sit in a flat unorganized list.
Lifecycle Status Triage
Fully customizable workflow states (Important, Follow up, Responded, Resolved, Unresolved) to track resolution funnel.
Simple archive / unarchive options (no granular business states).
No status tracking; chats remain marked as read or unread only.
Response Speed
One-click reply bar with contextual AI suggestions, cutting response time to under 10 seconds per customer.
Standard text box with no intelligence or quick-template suggestions.
Typing out repetitive templates on mobile phone keyboards.
Proven Outcomes

Trusted by Indian business owners growing with Zoe

“Answering hundreds of DMs about recipe ingredients manually was impossible. Zoe's Unified Inbox handles the automated chats and sends instant recipe and purchase links, increasing our link clicks massively.”

Rohan Malhotra
Rohan Malhotra
Founder, Zesty Foods · Hyderabad

“With Zoe's Unified Inbox, we never miss a comment or DM query on our apparel posts. The instant automated replies keep users active and have boosted our profile visits significantly.”

Priya Nair
Priya Nair
Founder, ThreadCraft Apparel · Bengaluru

“Zoe's auto-DM setup responds to comments and messages instantly. Our client page followers get direct assets in seconds, driving a massive increase in our profile engagement.”

Shalini Sen
Shalini Sen
Director, Creative Pulse · Kolkata
FAQs

Frequently Asked Questions

Everything you need to know about ZocialOne Unified Inbox & DM Manager.

It brings comments, DMs and reviews from Instagram, Facebook, LinkedIn and Google Business into one inbox. Zoe labels each conversation by mood and topic, like Lead or Complaint, and automations reply for you.

Automations reply for you while you work. Reply to comments answers comments on your posts in public, and on Instagram and Facebook it can also send the person a DM with details like a price list or link. Answer messages replies to common questions in Instagram and Facebook DMs. Reply to reviews has Zoe draft a reply to every Google review for you to send.

No. Zoe drafts a reply to every Google review in your voice and puts it in Waiting for you. You send it, edit it or skip it. You can send several at once.

Instagram and Facebook (comments, mentions and DMs), LinkedIn Pages (comments and mentions) and Google Business Profile (reviews). LinkedIn does not allow DMs, so LinkedIn automations reply in public only. YouTube, Threads and Pinterest are supported for publishing and analytics, but their conversations do not come into the inbox.

The inbox and automations come with every plan: Essential, Professional and Business. Plans differ only in how many social accounts you link and how many Zoe credits you get.

Yes. The Essential plan comes with a 7-day free trial that includes the inbox and automations.

GET STARTED

Never miss another buyer lead in your comments.

Link your brand profiles, auto-tag incoming sentiments, and answer all messages and reviews in real-time. Start your 7-day free trial today.

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